E-commerce channels with easiest returns process 2023

In 2023, 44 percent of online consumers surveyed identified the leading marketplace in their region as the channel offering the easiest returns process. Retailer sites ranked second, with 11 percent of respondents. However, 12 percent indicated that none of the listed options provided an easy returns process.

Online shopping channels offering the easiest returns process worldwide in 2023

Characteristic	Share of respondents
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Release date

June 2023

More information

Region

Worldwide

Survey time period

April 6 to 20, 2023

Number of respondents

31,647 respondents

Age group

16 years and older

Special properties

consumers who shop online at least once a month

Method of interview

Online interview

Supplementary notes

The study was conducted in the following 18 countries: the United Kingdom, United States, France, Spain, China, Japan, Australia, Brazil, Argentina, Mexico, Colombia, India, Poland, United Arab Emirates, Netherlands, Germany, South Africa, and Thailand.

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