In 2022, approximately four in ten U.S. online shoppers reported that if a brand were to eliminate free returns they would very likely stop purchasing from said brand. On the other hand, only 13 percent of respondents said that it is not at all likely they would stop buying from a brand that ceased to offer free returns.
Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022
The source doesn't mention the age of respondents or type of survey.
Multiple answers were possible.
The source does not provide a release date. The date given is that of last access.
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PowerReviews. (March 29, 2023). Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/
PowerReviews. "Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022." Chart. March 29, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/
PowerReviews. (2023). Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/
PowerReviews. "Share of Consumers Likely to Stop Buying from a Brand That Eliminates Free Returns in The United States in 2022." Statista, Statista Inc., 29 Mar 2023, https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/
PowerReviews, Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022 Statista, https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/ (last visited December 22, 2024)
Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022 [Graph], PowerReviews, March 29, 2023. [Online]. Available: https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/
