In 2022, approximately four in ten U.S. online shoppers reported that if a brand were to eliminate free returns they would very likely stop purchasing from said brand. On the other hand, only 13 percent of respondents said that it is not at all likely they would stop buying from a brand that ceased to offer free returns.
Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022
Adjust the presentation of the statistic and data points.
Share the statistic on social media channels or embed the statistic in your
website using "Embed Code", where available.
Cite this statistic and select one of the following formats: APA, Chicago, Harvard, MLA & Bluebook.
Print the statistic including description and metadata.
Chart type
Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022
Share this statistic
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
The source doesn't mention the age of respondents or type of survey.
Multiple answers were possible.
The source does not provide a release date. The date given is that of last access.
Statista has been my savior on several occasions.
The site is easy to maneuver and the data is in a format that can
go right into a report or presentation.
Learn more about how Statista can support your business.
PowerReviews. (March 29, 2023). Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022 [Graph]. In Statista. Retrieved February 22, 2025, from https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/
PowerReviews. "Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022." Chart. March 29, 2023. Statista. Accessed February 22, 2025. https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/
PowerReviews. (2023). Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022. Statista. Statista Inc.. Accessed: February 22, 2025. https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/
PowerReviews. "Share of Consumers Likely to Stop Buying from a Brand That Eliminates Free Returns in The United States in 2022." Statista, Statista Inc., 29 Mar 2023, https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/
PowerReviews, Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022 Statista, https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/ (last visited February 22, 2025)
Share of consumers likely to stop buying from a brand that eliminates free returns in the United States in 2022 [Graph], PowerReviews, March 29, 2023. [Online]. Available: https://www.statista.com/statistics/1375987/free-returns-impact-on-purchase-intentions-united-states/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.