Over 60 percent of retail professionals worldwide said the use of AI in physical retail store operations, such as stock allocation or demand forecasting, was very important in meeting customer service expectations. According to the results of the 2022 survey, only 16 percent of those polled said this technology was not important for their organization.
Importance of AI use in optimizing store operations according to retailers worldwide as of November 2022
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Importance of AI use in optimizing store operations according to retailers worldwide as of November 2022
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This question was phrased by the source as follows: "How important are the following in meeting customers’ service expectations for your organization?". Figures reflect respondents who selected "AI to optimize physical store operations, e.g. forecast demand/stock allocation". Respondents were from Europe (38%), North America (31%), Asia Pacific (25%).
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Adobe. (March 9, 2023). Importance of AI use in optimizing store operations according to retailers worldwide as of November 2022 [Graph]. In Statista. Retrieved April 22, 2025, from https://www.statista.com/statistics/1375684/importance-of-ai-use-in-retail-store-operations/
Adobe. "Importance of AI use in optimizing store operations according to retailers worldwide as of November 2022." Chart. March 9, 2023. Statista. Accessed April 22, 2025. https://www.statista.com/statistics/1375684/importance-of-ai-use-in-retail-store-operations/
Adobe. (2023). Importance of AI use in optimizing store operations according to retailers worldwide as of November 2022. Statista. Statista Inc.. Accessed: April 22, 2025. https://www.statista.com/statistics/1375684/importance-of-ai-use-in-retail-store-operations/
Adobe. "Importance of Ai Use in Optimizing Store Operations According to Retailers Worldwide as of November 2022." Statista, Statista Inc., 9 Mar 2023, https://www.statista.com/statistics/1375684/importance-of-ai-use-in-retail-store-operations/
Adobe, Importance of AI use in optimizing store operations according to retailers worldwide as of November 2022 Statista, https://www.statista.com/statistics/1375684/importance-of-ai-use-in-retail-store-operations/ (last visited April 22, 2025)
Importance of AI use in optimizing store operations according to retailers worldwide as of November 2022 [Graph], Adobe, March 9, 2023. [Online]. Available: https://www.statista.com/statistics/1375684/importance-of-ai-use-in-retail-store-operations/
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