Leading social media platforms for social commerce Thailand 2023

According to a Rakuten Insight survey in Thailand, Facebook was the most popular social commerce platform when shopping online, with a respondent share of close to 63 percent as of February 2023. Facebook is also the most popular social media platform in Thailand. As of the third quarter of 2022, it ranked first among the leading social media networks in the country.

 Social commerce in Thailand

Social commerce, retailing through social media, has developed rapidly in Thailand. The use of social media has expanded beyond communication toward the purchase of goods and services. As of 2022, Thailand had one of the highest shares of social commerce buyers worldwide. Consumers have become familiar with the product and shifted their purchasing habits towards speed, no contact, and convenience. According to a Rakuten survey as of February 2023, ease of purchase was the leading reason for buying products on social commerce platforms among consumers in Thailand.

Digital payments

  Thai people have become more accustomed to a cashless society. Digital payments are a part of social commerce that provides convenience to consumers. When purchasing products or services on social commerce platforms, cash on delivery through PromptPay and e-wallets are the usual methods of payment. The number of PromptPay transactions in Thailand jumped to almost 15 million in 2022.