According to a survey carried out between April and May 2022, the most widely used applications of artificial intelligence (AI) in the financial services industry were voice assistants, chatbots, and conversational AI in the customer experience and marketing business segment, as well as financial reporting and accounting in the operations and finance segment. Marketing personalization and cloud pricing optimization were also among the processes that used AI on a day-to-day basis. In 2022, the widescale adoption of AI in financial businesses was relatively high, but only a small share of business leaders found AI to be critical in their businesses.
Financial services processes using artificial intelligence (AI) in day-to-day use worldwide in 2022, by business segment
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Financial services processes using artificial intelligence (AI) in day-to-day use worldwide in 2022, by business segment
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The source adds the following information: 13 countries were represented in the survey, including Australia (100 respondents), Brazil (115 respondents), Canada (175
respondents), China (200 respondents), France (130 respondents), Germany (150 respondents), India (200 respondents), Israel (75 respondents), Japan (100 respondents), Singapore (100 respondents), South Africa (75 respondents), the United Kingdom (200 respondents), and the United States (1,000 respondents).
All participating companies adopted AI technologies and were AI users. Respondents were required to meet one of the following criteria: responsible for AI technology spending or approval of AI investments, developing AI technology strategies, managing or overseeing AI technology implementation, serving as an AI technology subject matter specialist, or making or influencing decisions around AI technology.
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Deloitte. (October 27, 2022). Financial services processes using artificial intelligence (AI) in day-to-day use worldwide in 2022, by business segment [Graph]. In Statista. Retrieved April 26, 2025, from https://www.statista.com/statistics/1374553/ai-in-financial-services-day-to-day-use/
Deloitte. "Financial services processes using artificial intelligence (AI) in day-to-day use worldwide in 2022, by business segment." Chart. October 27, 2022. Statista. Accessed April 26, 2025. https://www.statista.com/statistics/1374553/ai-in-financial-services-day-to-day-use/
Deloitte. (2022). Financial services processes using artificial intelligence (AI) in day-to-day use worldwide in 2022, by business segment. Statista. Statista Inc.. Accessed: April 26, 2025. https://www.statista.com/statistics/1374553/ai-in-financial-services-day-to-day-use/
Deloitte. "Financial Services Processes Using Artificial Intelligence (Ai) in Day-to-day Use Worldwide in 2022, by Business Segment." Statista, Statista Inc., 27 Oct 2022, https://www.statista.com/statistics/1374553/ai-in-financial-services-day-to-day-use/
Deloitte, Financial services processes using artificial intelligence (AI) in day-to-day use worldwide in 2022, by business segment Statista, https://www.statista.com/statistics/1374553/ai-in-financial-services-day-to-day-use/ (last visited April 26, 2025)
Financial services processes using artificial intelligence (AI) in day-to-day use worldwide in 2022, by business segment [Graph], Deloitte, October 27, 2022. [Online]. Available: https://www.statista.com/statistics/1374553/ai-in-financial-services-day-to-day-use/
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