A survey conducted in 2022 asked 100 leading mid- to large-sized retailers in the United States about their plans to change their returns strategy. The results showed that almost half (47 percent) of the retailers planned to add an online returns portal, while 48 percent intended to incorporate returns-processing technology. Additionally, 40 percent of the companies surveyed planned to add new returns drop-off points, while 35 percent did not have such plans.
Planned changes in customer experience return strategy by retailers in the United States in 2022
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Optoro. (April 26, 2022). Planned changes in customer experience return strategy by retailers in the United States in 2022 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1374486/retailers-customer-experience-returns-strategy-us/
Optoro. "Planned changes in customer experience return strategy by retailers in the United States in 2022." Chart. April 26, 2022. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1374486/retailers-customer-experience-returns-strategy-us/
Optoro. (2022). Planned changes in customer experience return strategy by retailers in the United States in 2022. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1374486/retailers-customer-experience-returns-strategy-us/
Optoro. "Planned Changes in Customer Experience Return Strategy by Retailers in The United States in 2022." Statista, Statista Inc., 26 Apr 2022, https://www.statista.com/statistics/1374486/retailers-customer-experience-returns-strategy-us/
Optoro, Planned changes in customer experience return strategy by retailers in the United States in 2022 Statista, https://www.statista.com/statistics/1374486/retailers-customer-experience-returns-strategy-us/ (last visited December 21, 2024)
Planned changes in customer experience return strategy by retailers in the United States in 2022 [Graph], Optoro, April 26, 2022. [Online]. Available: https://www.statista.com/statistics/1374486/retailers-customer-experience-returns-strategy-us/
