Site search functionalities missed by retail brands in the UK & North America 2023

Published by
Valentina Dencheva,
Mar 27, 2023
As of February 2023, during a survey conducted among senior e-commerce professionals in the United Kingdom (UK) and North America on website search functionalities missing on their websites, 76 percent of respondents stated that brands didn't have error tolerance in their search. Approximately two-thirds of responding professionals reported that brands didn't offer personalized search results. Meanwhile, 65 percent of respondents said that brands didn't recommend alternative products when search results brought back zero results.

Website search functionalities missed by retail brands in the United Kingdom (UK) and North America as of February 2023

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Sources

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Release date

March 2023

Region

North America, United Kingdom

Survey time period

As of February 2023

Number of respondents

308 respondents

Age group

18 years and older

Special properties

among senior e-commerce professionals

Supplementary notes

The source does not specify the type of the survey.

Multiple answers were possible.

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Overview

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Major players

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Germany

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France

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United Kingdom

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Marketer insights

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