Preferred return methods in the U.S. 2022, by item value

Published by Statista Research Department, Mar 24, 2025
According to a 2022 survey, consumers in the United States favored direct interactions when returning expensive purchases. Nearly four in ten U.S. online shoppers who bought high-value items preferred returning them in-store, while just over a quarter (26 percent) favored home pickup. Conversely, most of those who purchased low-value items would opt for mail returns.

Preferred return methods for high-value vs. low-value items in the United States in 2022

CharacteristicHigh-value ItemsLow-value Items
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Showing entries 1 to 4 (4 entries in total)
Statistic: Preferred return methods for high-value vs. low-value items in the United States in 2022

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Release date

October 2022

Region

United States

Survey time period

July 2022

Number of respondents

2,023 respondents

Age group

18-65 years

Special properties

consumers that returned at least one online purchase in the last 6 months

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