In 2022, online marketplaces were the e-commerce channel offering the best customer experience in Indonesia, named by close to 80 percent of consumers surveyed. Meanwhile, shopping aggregator or delivery apps came in a distant second, with five percent saying they offered the best consumer experience.
Online shopping channels delivering the best customer experience in Indonesia in 2022
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Wunderman Thompson Commerce. (August 1, 2022). Online shopping channels delivering the best customer experience in Indonesia in 2022 [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/
Wunderman Thompson Commerce. "Online shopping channels delivering the best customer experience in Indonesia in 2022." Chart. August 1, 2022. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/
Wunderman Thompson Commerce. (2022). Online shopping channels delivering the best customer experience in Indonesia in 2022. Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/
Wunderman Thompson Commerce. "Online Shopping Channels Delivering The Best Customer Experience in Indonesia in 2022." Statista, Statista Inc., 1 Aug 2022, https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/
Wunderman Thompson Commerce, Online shopping channels delivering the best customer experience in Indonesia in 2022 Statista, https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/ (last visited December 19, 2024)
Online shopping channels delivering the best customer experience in Indonesia in 2022 [Graph], Wunderman Thompson Commerce, August 1, 2022. [Online]. Available: https://www.statista.com/statistics/1373813/indonesia-channels-offering-the-best-e-shopping-experience/
