The main issue encountered when making internet purchases in Lithuania was that the speed of delivery was slower than indicated, according to nearly 19 percent of e-commerce customers in 2021. Ranking second was the issue of wrong or damaged products delivered, as per approximately six percent of individuals who had placed an online order in the past three months.
Most common problems encountered when making internet purchases in Lithuania in 2021
Characteristic
Share of respondents
Speed of delivery slower than indicated
18.72%
Wrong or damaged products delivered
5.77%
Website too difficult to use or worked unsatisfactorily
5.17%
Difficulties finding information concerning guarantees, legal rights
4.78%
Foreign retailer did not sell in my country
4.45%
Complaints and redress were difficult / no satisfactory response after complaint
Refers to individuals who bought products or services via a website or an app.
The shares do not sum up to 100 percent as several problems could occur at once.
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Eurostat. (March 7, 2023). Most common problems encountered when making internet purchases in Lithuania in 2021 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/
Eurostat. "Most common problems encountered when making internet purchases in Lithuania in 2021." Chart. March 7, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/
Eurostat. (2023). Most common problems encountered when making internet purchases in Lithuania in 2021. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/
Eurostat. "Most Common Problems Encountered When Making Internet Purchases in Lithuania in 2021." Statista, Statista Inc., 7 Mar 2023, https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/
Eurostat, Most common problems encountered when making internet purchases in Lithuania in 2021 Statista, https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/ (last visited July 22, 2024)
Most common problems encountered when making internet purchases in Lithuania in 2021 [Graph], Eurostat, March 7, 2023. [Online]. Available: https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/