The main issue encountered when making internet purchases in Lithuania was that the speed of delivery was slower than indicated, according to around 11 percent of e-commerce customers in 2023. Ranking second was the issue of websites being too difficult to use or their unsatisfactory performance.
Most common problems encountered when making internet purchases in Lithuania in 2023
Characteristic
Share of respondents
Speed of delivery slower than indicated
11.4%
Website too difficult to use or worked unsatisfactorily
6.93%
Wrong or damaged products delivered
4.97%
Difficulties finding information concerning guarantees, legal rights
4.95%
Foreign retailer did not sell in my country
3.44%
Final costs higher than indicated
2.26%
Problems with fraud
1.91%
Complaints and redress were difficult / no satisfactory response after complaint
Refers to individuals who bought products or services via a website or an app.
The shares do not sum up to 100 percent as several problems could occur at once.
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Eurostat. (June 16, 2024). Most common problems encountered when making internet purchases in Lithuania in 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/
Eurostat. "Most common problems encountered when making internet purchases in Lithuania in 2023." Chart. June 16, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/
Eurostat. (2024). Most common problems encountered when making internet purchases in Lithuania in 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/
Eurostat. "Most Common Problems Encountered When Making Internet Purchases in Lithuania in 2023." Statista, Statista Inc., 16 Jun 2024, https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/
Eurostat, Most common problems encountered when making internet purchases in Lithuania in 2023 Statista, https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/ (last visited December 21, 2024)
Most common problems encountered when making internet purchases in Lithuania in 2023 [Graph], Eurostat, June 16, 2024. [Online]. Available: https://www.statista.com/statistics/1373571/most-common-issues-when-shopping-online-lithuania/
