The most often encountered problem when making internet purchases in Estonia was that the speed or delivery was slower than indicated, according to 13.6 percent of e-commerce customers in 2023. Furthermore, 12 percent stated that the website was too difficult to use or worked unsatisfactorily.
Most common problems encountered when making internet purchases in Estonia in 2023
Characteristic
Share of respondents
Speed of delivery slower than indicated
13.56%
Website too difficult to use or worked unsatisfactorily
12.31%
Foreign retailer did not sell in my country
8.98%
Wrong or damaged products delivered
6.25%
Difficulties finding information concerning guarantees, legal rights
3.87%
Complaints and redress were difficult / no satisfactory response after complaint
Refers to individuals who bought products or services via a website or an app.
The shares do not sum up to 100 percent as several problems could occur at once.
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Eurostat. (June 16, 2024). Most common problems encountered when making internet purchases in Estonia in 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1372990/most-common-problems-when-shopping-online-estonia/
Eurostat. "Most common problems encountered when making internet purchases in Estonia in 2023." Chart. June 16, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1372990/most-common-problems-when-shopping-online-estonia/
Eurostat. (2024). Most common problems encountered when making internet purchases in Estonia in 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1372990/most-common-problems-when-shopping-online-estonia/
Eurostat. "Most Common Problems Encountered When Making Internet Purchases in Estonia in 2023." Statista, Statista Inc., 16 Jun 2024, https://www.statista.com/statistics/1372990/most-common-problems-when-shopping-online-estonia/
Eurostat, Most common problems encountered when making internet purchases in Estonia in 2023 Statista, https://www.statista.com/statistics/1372990/most-common-problems-when-shopping-online-estonia/ (last visited December 21, 2024)
Most common problems encountered when making internet purchases in Estonia in 2023 [Graph], Eurostat, June 16, 2024. [Online]. Available: https://www.statista.com/statistics/1372990/most-common-problems-when-shopping-online-estonia/
