Main preferences for online purchase returns in the U.S. 2022

Published by
Stephanie Chevalier,
Feb 28, 2024
In 2022, 87 percent of U.S. consumers considered free returns important when shopping online, making it the most favored return option. In fact, half of the surveyed individuals reported that they abandoned a purchase because of the lack of convenient return methods. Furthermore, four out of ten online shoppers stated they would pay extra for an eco-friendly and sustainable return process.

Leading return preferences among online shoppers in the United States in 2022

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Sources

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Release date

December 2022

Region

United States

Survey time period

September 8 to 19, 2022

Number of respondents

2,002 respondents

Special properties

consumers who returned an online purchase within the past year

Supplementary notes

The source does not specify the age of respondents or type of survey.

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Statistics on " E-commerce returns in the United States "

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Overview

5

Company return policies

7

Preferences and methods

5

Consumer behavior

6

Bracketing

4

Returns experience

7

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Topics

E-commerce returns in the United StatesReverse logisticsOnline shopping behavior in the United StatesE-commerce in the United StatesSustainability in e-commerce
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