According to a 2022 survey, the industry of life sciences and biotechnology was the most dependent on artificial intelligence, with six in ten service professionals using AI tools in their work. Customer service agents working in the automotive and professional service industries followed with 50 percent each.
Share of service professionals using artificial intelligence (AI) in 2022, by industry
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Salesforce Research. (August 26, 2022). Share of service professionals using artificial intelligence (AI) in 2022, by industry [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1372545/ai-usage-in-service-organizations-by-industry-worldwide/
Salesforce Research. "Share of service professionals using artificial intelligence (AI) in 2022, by industry." Chart. August 26, 2022. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1372545/ai-usage-in-service-organizations-by-industry-worldwide/
Salesforce Research. (2022). Share of service professionals using artificial intelligence (AI) in 2022, by industry. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1372545/ai-usage-in-service-organizations-by-industry-worldwide/
Salesforce Research. "Share of Service Professionals Using Artificial Intelligence (Ai) in 2022, by Industry." Statista, Statista Inc., 26 Aug 2022, https://www.statista.com/statistics/1372545/ai-usage-in-service-organizations-by-industry-worldwide/
Salesforce Research, Share of service professionals using artificial intelligence (AI) in 2022, by industry Statista, https://www.statista.com/statistics/1372545/ai-usage-in-service-organizations-by-industry-worldwide/ (last visited December 22, 2024)
Share of service professionals using artificial intelligence (AI) in 2022, by industry [Graph], Salesforce Research, August 26, 2022. [Online]. Available: https://www.statista.com/statistics/1372545/ai-usage-in-service-organizations-by-industry-worldwide/
