Service organizations AI usage 2022, by industry

Published by Statista Research Department, Sep 4, 2024
According to a 2022 survey, the industry of life sciences and biotechnology was the most dependent on artificial intelligence, with six in ten service professionals using AI tools in their work. Customer service agents working in the automotive and professional service industries followed with 50 percent each.

Share of service professionals using artificial intelligence (AI) in 2022, by industry

CharacteristicShare of respondents
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Showing entries 1 to 13 (16 entries in total)
Statistic: Share of service professionals using artificial intelligence (AI) in 2022, by industry

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Release date

August 2022

Region

Worldwide

Survey time period

May 6 to June 13, 2022

Number of respondents

8,050 respondents

Special properties

customer service agents and decision makers

Supplementary notes

Organizations based in 36 countries.

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