The most common problem encountered by e-commerce consumers in Latvia in 2021 was that the speed of delivery was slower than indicated. Ranking second was the problem of wrong or damaged products delivered, as per over four percent of the customers affected. The speed and reliability of delivery were among the most significant barriers to online shopping, with six percent of respondents facing them.
Most common problems encountered when making internet purchases in Latvia in 2021
Characteristic
Share of online shoppers
Speed of delivery slower than indicated
21.38%
Wrong or damaged products delivered
4.15%
Foreign retailer did not sell in my country
4.02%
Website too difficult to use or worked unsatisfactorily
3%
Difficulties finding information concerning guarantees, legal rights
2.39%
Final costs higher than indicated
1.77%
Problems with fraud
1.27%
Complaints and redress were difficult / no satisfactory response after complaint
Refers to individuals who bought products or services via a website or an app.
The shares do not sum up to 100 percent as several problems could occur at once.
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Eurostat. (March 7, 2023). Most common problems encountered when making internet purchases in Latvia in 2021 [Graph]. In Statista. Retrieved July 03, 2024, from https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/
Eurostat. "Most common problems encountered when making internet purchases in Latvia in 2021." Chart. March 7, 2023. Statista. Accessed July 03, 2024. https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/
Eurostat. (2023). Most common problems encountered when making internet purchases in Latvia in 2021. Statista. Statista Inc.. Accessed: July 03, 2024. https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/
Eurostat. "Most Common Problems Encountered When Making Internet Purchases in Latvia in 2021." Statista, Statista Inc., 7 Mar 2023, https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/
Eurostat, Most common problems encountered when making internet purchases in Latvia in 2021 Statista, https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/ (last visited July 03, 2024)
Most common problems encountered when making internet purchases in Latvia in 2021 [Graph], Eurostat, March 7, 2023. [Online]. Available: https://www.statista.com/statistics/1372457/most-common-problems-when-shopping-online-latvia/