Most common problems when shopping online in Latvia 2023

Published by Statista Research Department, Dec 8, 2024

The most common problem encountered by e-commerce consumers in Latvia in 2023 was that the speed of delivery was slower than indicated. Ranking second was the issue of websites being too difficult to use or their unsatisfactory performance.

Most common problems encountered when making internet purchases in Latvia in 2023

CharacteristicShare of online shoppers
Speed of delivery slower than indicated 6.47%
Website too difficult to use or worked unsatisfactorily 2.51%
Wrong or damaged products delivered 2.48%
Foreign retailer did not sell in my country 1.61%
Problems with fraud 1.47%
Difficulties finding information concerning guarantees, legal rights 1.32%
Final costs higher than indicated 1.15%
Complaints and redress were difficult / no satisfactory response after complaint 0.63%
Other 2.16%
Did not encounter any problems when buying online 84.94%
Showing entries 1 to 10 (10 entries in total)
Created with Highcharts 7.2.2Share of online shoppers6.47%6.47%2.51%2.51%2.48%2.48%1.61%1.61%1.47%1.47%1.32%1.32%1.15%1.15%0.63%0.63%2.16%2.16%84.94%84.94%Speed of delivery slower than indicatedWebsite too difficult to use or worked unsatisfactorilyWrong or damaged products deliveredForeign retailer did not sell in my countryProblems with fraudDifficulties finding information concerning guarantees, legal rightsFinal costs higher than indicatedComplaints and redress were difficult / no satisfactory response aftercomplaintOtherDid not encounter any problems when buying online
0%10%20%30%40%50%60%70%80%90%100%

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Release date

June 2024

Region

Latvia

Survey time period

2023

Age group

16-74 years

Special properties

purchased online in the past three months

Supplementary notes

Refers to individuals who bought products or services via a website or an app.
The shares do not sum up to 100 percent as several problems could occur at once.

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Statistics on " E-commerce in Latvia "

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Overview

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Product categories

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Consumer behavior

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