View of consumers about obstacles for online shopping in Germany 2023

Published by
Kasia Davies,
May 24, 2024

In 2023, around 29 percent of consumers in Germany said that a bad review left on social media would dissuade them from making an online purchase. For 32 percent, it was delivery fees that put them off ordering items online.

Which of the selected criteria most discourages you from making purchases on the internet?

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Release date

February 2024

Region

Germany

Survey time period

2023

Age group

18-70 years

Special properties

Monthly online shoppers

Method of interview

Online survey

Supplementary notes

The source provides no exact information on the number of respondents.

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