Governments across the European Union have tried to improve access to public services and administration online over the past decade, with member states such as Estonia, Finland, and Sweden, being world leaders in these processes. The ease with which citizens can use these websites and other digital services is a key concern for policymakers and public administrators, with issues such as technical problems, difficult to use websites or apps, and issues with payment or signing documents all being issues mentioned by EU citizens.
The greatest share of EU citizens have however responded that they have experienced no issues when using government websites over the past year, showing that substantial progress is being made in the area of e-government websites in the EU.
Problems experienced when using E-Government websites in the European Union in 2022
Characteristic
Percentage of individuals who used internet within the last year
Percentage of individuals
No issue
41.37%
37.71%
Technical problems
16.84%
15.35%
Website or app was difficult to use
14.09%
12.84%
Problems using electronic signature or identification
7.42%
6.82%
Unable to access on smartphone or tablet
7.07%
6.45%
Other issues
4.54%
4.14%
Unable to pay
2.73%
2.49%
0%10%20%30%40%50%
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Eurostat. (February 11, 2023). Problems experienced when using E-Government websites in the European Union in 2022 [Graph]. In Statista. Retrieved April 07, 2025, from https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/
Eurostat. "Problems experienced when using E-Government websites in the European Union in 2022." Chart. February 11, 2023. Statista. Accessed April 07, 2025. https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/
Eurostat. (2023). Problems experienced when using E-Government websites in the European Union in 2022. Statista. Statista Inc.. Accessed: April 07, 2025. https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/
Eurostat. "Problems Experienced When Using E-government Websites in The European Union in 2022." Statista, Statista Inc., 11 Feb 2023, https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/
Eurostat, Problems experienced when using E-Government websites in the European Union in 2022 Statista, https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/ (last visited April 07, 2025)
Problems experienced when using E-Government websites in the European Union in 2022 [Graph], Eurostat, February 11, 2023. [Online]. Available: https://www.statista.com/statistics/1370346/eu-digitalization-problems-with-egovernment-websites/
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