In a survey conducted in the United States in 2022, nearly a third of respondents listed long delivery time as their main frustration with online food delivery. Delivery charges were also a source of frustration for some 26 percent of respondents. This comes as no surprise as the average "hidden" cost of online food delivery in the U.S. amounted to approximately 12.8 U.S. dollars per order, made up of service fees, delivery fees, and tips.
Leading frustrations customers have with online food delivery in the United States in 2022
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Deliverect. (October 14, 2022). Leading frustrations customers have with online food delivery in the United States in 2022 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1366690/online-food-delivery-top-frustrations-united-states/
Deliverect. "Leading frustrations customers have with online food delivery in the United States in 2022." Chart. October 14, 2022. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1366690/online-food-delivery-top-frustrations-united-states/
Deliverect. (2022). Leading frustrations customers have with online food delivery in the United States in 2022. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1366690/online-food-delivery-top-frustrations-united-states/
Deliverect. "Leading Frustrations Customers Have with Online Food Delivery in The United States in 2022." Statista, Statista Inc., 14 Oct 2022, https://www.statista.com/statistics/1366690/online-food-delivery-top-frustrations-united-states/
Deliverect, Leading frustrations customers have with online food delivery in the United States in 2022 Statista, https://www.statista.com/statistics/1366690/online-food-delivery-top-frustrations-united-states/ (last visited December 21, 2024)
Leading frustrations customers have with online food delivery in the United States in 2022 [Graph], Deliverect, October 14, 2022. [Online]. Available: https://www.statista.com/statistics/1366690/online-food-delivery-top-frustrations-united-states/
