Free returns and fast refunds are among the most important factors for Romanian consumers in regard to returning products purchased online. According to a survey conducted in 2021, 76 percent of online shoppers stated they would like free returns, and 74 percent prompt refunds.
Preferences regarding the product return process for online consumers in Romania in 2021
Characteristic
Share of respondents
Free returns
76%
Fast refunds
74%
Easy return procedure
69%
No paperwork required
29%
To be able to return to the physical store, if any
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GPeC. (February 22, 2022). Preferences regarding the product return process for online consumers in Romania in 2021 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1364440/romania-online-product-return-process-preferences/
GPeC. "Preferences regarding the product return process for online consumers in Romania in 2021." Chart. February 22, 2022. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1364440/romania-online-product-return-process-preferences/
GPeC. (2022). Preferences regarding the product return process for online consumers in Romania in 2021. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1364440/romania-online-product-return-process-preferences/
GPeC. "Preferences regarding The Product Return Process for Online Consumers in Romania in 2021." Statista, Statista Inc., 22 Feb 2022, https://www.statista.com/statistics/1364440/romania-online-product-return-process-preferences/
GPeC, Preferences regarding the product return process for online consumers in Romania in 2021 Statista, https://www.statista.com/statistics/1364440/romania-online-product-return-process-preferences/ (last visited December 22, 2024)
Preferences regarding the product return process for online consumers in Romania in 2021 [Graph], GPeC, February 22, 2022. [Online]. Available: https://www.statista.com/statistics/1364440/romania-online-product-return-process-preferences/
