In 2023, LOT Polish Airlines' on-time performance reached a score of 8.11 out of 10. The highest score was achieved in the on-time performance category. LOT Polish Airlines ranked third in the Air Help Global Airline Ranking 2023.
LOT Polish Airlines airline ranking in Poland from 2022 to 2023
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2023
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*On-time Performance (33.33% of the score) - any flight that arrived within 15 minutes of its published arrival time as an on-time flight. The higher the score, the higher the percentage of flights arriving on time.
Customer Opinion (33.33% of the score) - passengers rated the airlines they had most recently flown with on 5 factors: Cabin crew, Aircraft comfort, Aircraft cleanliness, Food offering, Entertainment onboard. Passengers rated each factor on a scale from ‘very good’ to ‘very bad’. The higher the score, the better the airline did across all of these service factors.
Claim Processing (33.33% of the score) - Claim handling: how do airlines treat valid claims? Do they ignore or wrongfully reject claims, or otherwise require us to escalate them to lawyers? Claim turnaround: how quickly do airlines respond to claims, and pay their passengers once a claim is accepted? Claim payout: do airlines reliably settle the valid claims they accept? Disputed claims: how quickly do the valid claims which have to be escalated get resolved? The higher the score, the higher the airline has performed across all these factors.
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AirHelp. (December 4, 2023). LOT Polish Airlines airline ranking in Poland from 2022 to 2023 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1360423/poland-lot-polish-airlines-passenger-experience-ranking/
AirHelp. "LOT Polish Airlines airline ranking in Poland from 2022 to 2023." Chart. December 4, 2023. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1360423/poland-lot-polish-airlines-passenger-experience-ranking/
AirHelp. (2023). LOT Polish Airlines airline ranking in Poland from 2022 to 2023. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1360423/poland-lot-polish-airlines-passenger-experience-ranking/
AirHelp. "Lot Polish Airlines Airline Ranking in Poland from 2022 to 2023." Statista, Statista Inc., 4 Dec 2023, https://www.statista.com/statistics/1360423/poland-lot-polish-airlines-passenger-experience-ranking/
AirHelp, LOT Polish Airlines airline ranking in Poland from 2022 to 2023 Statista, https://www.statista.com/statistics/1360423/poland-lot-polish-airlines-passenger-experience-ranking/ (last visited August 25, 2024)
LOT Polish Airlines airline ranking in Poland from 2022 to 2023 [Graph], AirHelp, December 4, 2023. [Online]. Available: https://www.statista.com/statistics/1360423/poland-lot-polish-airlines-passenger-experience-ranking/