According to a survey conducted in December 2021 in France, Germany, the United Kingdom, and the United States, 67 percent of responding senior company decision-makers said that ensuring data security and data protection compliance is their leading challenges with managing hybrid customer experience. Another 66 percent stated that a key challenge for the same business management is aligning teams responsible for CX on digital touchpoints vs. physical locations.
Leading challenges with managing hybrid customer experience in the United States and selected countries in Western Europe as of December 2021
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Uberall. (March 1, 2022). Leading challenges with managing hybrid customer experience in the United States and selected countries in Western Europe as of December 2021 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1360269/top-challenges-hybrid-customer-experience/
Uberall. "Leading challenges with managing hybrid customer experience in the United States and selected countries in Western Europe as of December 2021." Chart. March 1, 2022. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1360269/top-challenges-hybrid-customer-experience/
Uberall. (2022). Leading challenges with managing hybrid customer experience in the United States and selected countries in Western Europe as of December 2021. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1360269/top-challenges-hybrid-customer-experience/
Uberall. "Leading Challenges with Managing Hybrid Customer Experience in The United States and Selected Countries in Western Europe as of December 2021." Statista, Statista Inc., 1 Mar 2022, https://www.statista.com/statistics/1360269/top-challenges-hybrid-customer-experience/
Uberall, Leading challenges with managing hybrid customer experience in the United States and selected countries in Western Europe as of December 2021 Statista, https://www.statista.com/statistics/1360269/top-challenges-hybrid-customer-experience/ (last visited August 24, 2024)
Leading challenges with managing hybrid customer experience in the United States and selected countries in Western Europe as of December 2021 [Graph], Uberall, March 1, 2022. [Online]. Available: https://www.statista.com/statistics/1360269/top-challenges-hybrid-customer-experience/