A 2022 survey conducted among retailers in the United Kingdom (UK) and the United States revealed that 81 percent of retail executives believed that the most important in-store features that led to increased consumer loyalty were access to mobile apps and their ability to use QR code scanner apps to check the prices and inventory in the stores. A further 77 percent of the polled retailers found digital rewards and coupons to be another important factor contributing to consumer loyalty.
In-store features impacting customer loyalty according to retailers in the United Kingdom (UK) and the United States in 2022
* 151 retailers in the U.S. and 149 retailers in the U.K. with at least 50 store locations representing the new or used automotive sales, pharmacy and convenience retail, grocery retail and general retail segments.
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PYMNTS. (December 1, 2022). In-store features impacting customer loyalty according to retailers in the United Kingdom (UK) and the United States in 2022 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1359741/in-store-features-customer-loyalty-uk-usa/
PYMNTS. "In-store features impacting customer loyalty according to retailers in the United Kingdom (UK) and the United States in 2022." Chart. December 1, 2022. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1359741/in-store-features-customer-loyalty-uk-usa/
PYMNTS. (2022). In-store features impacting customer loyalty according to retailers in the United Kingdom (UK) and the United States in 2022. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1359741/in-store-features-customer-loyalty-uk-usa/
PYMNTS. "In-store Features Impacting Customer Loyalty According to Retailers in The United Kingdom (Uk) and The United States in 2022." Statista, Statista Inc., 1 Dec 2022, https://www.statista.com/statistics/1359741/in-store-features-customer-loyalty-uk-usa/
PYMNTS, In-store features impacting customer loyalty according to retailers in the United Kingdom (UK) and the United States in 2022 Statista, https://www.statista.com/statistics/1359741/in-store-features-customer-loyalty-uk-usa/ (last visited December 21, 2024)
In-store features impacting customer loyalty according to retailers in the United Kingdom (UK) and the United States in 2022 [Graph], PYMNTS, December 1, 2022. [Online]. Available: https://www.statista.com/statistics/1359741/in-store-features-customer-loyalty-uk-usa/
