Negative C2C second-hand shopping experiences in Sweden 2022

Published by
L. Yltävä,
Mar 22, 2024
A survey conducted in the first quarter of 2022 revealed online shoppers' negative experiences when buying used items consumer-to-consumer (C2C) in Sweden. The main issue, by almost four out of ten shoppers, was that products did not meet their expectations. Other unhappy experiences involved fraud (22 percent), problems with transport (15 percent), and adverse experiences with sellers (15 percent).

Negative experiences of second-hand online shopping consumer-to-consumer (C2C) in Sweden in 1st quarter 2022

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Release date

May 2022

Region

Sweden

Survey time period

April to May, 2022

Number of respondents

3,090 respondents

Age group

18-79 years

Special properties

consumers who had a negative experience e-shopping used products

Method of interview

Online survey

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Overview

4

Companies

6

Leading platforms

8

Shoppers

8

Mobile traffic

5

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