During a survey conducted in France, Germany, the United Kingdom, and the United States in September 2021, more than half – 52 percent – of responding adults said a friendly and helpful approach made a great customer experience (CX). Affordable prices and quickly answered questions followed, mentioned by 46 and 40 percent of respondents, respectively. Over half of the interviewees agreed with paying more for a great CX.
Leading characteristics of a great customer experience (CX) according to adults in the United States and selected countries in Western Europe as of September 2021
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Uberall. (January 8, 2022). Leading characteristics of a great customer experience (CX) according to adults in the United States and selected countries in Western Europe as of September 2021 [Graph]. In Statista. Retrieved November 25, 2024, from https://www.statista.com/statistics/1358879/leading-characteristics-cx-us-europe/
Uberall. "Leading characteristics of a great customer experience (CX) according to adults in the United States and selected countries in Western Europe as of September 2021." Chart. January 8, 2022. Statista. Accessed November 25, 2024. https://www.statista.com/statistics/1358879/leading-characteristics-cx-us-europe/
Uberall. (2022). Leading characteristics of a great customer experience (CX) according to adults in the United States and selected countries in Western Europe as of September 2021. Statista. Statista Inc.. Accessed: November 25, 2024. https://www.statista.com/statistics/1358879/leading-characteristics-cx-us-europe/
Uberall. "Leading Characteristics of a Great Customer Experience (Cx) According to Adults in The United States and Selected Countries in Western Europe as of September 2021." Statista, Statista Inc., 8 Jan 2022, https://www.statista.com/statistics/1358879/leading-characteristics-cx-us-europe/
Uberall, Leading characteristics of a great customer experience (CX) according to adults in the United States and selected countries in Western Europe as of September 2021 Statista, https://www.statista.com/statistics/1358879/leading-characteristics-cx-us-europe/ (last visited November 25, 2024)
Leading characteristics of a great customer experience (CX) according to adults in the United States and selected countries in Western Europe as of September 2021 [Graph], Uberall, January 8, 2022. [Online]. Available: https://www.statista.com/statistics/1358879/leading-characteristics-cx-us-europe/
