During a survey conducted in France, Germany, the United Kingdom, and the United States in September 2021, around 22 percent of responding adults from Generation Z (born between 1996 and the 2000s) said their interactions with companies exceeded their expectations. Among baby boomers (born between 1946 and 1964), that share stood below 10 percent. Overall, 86 percent of consumers stated that their interactions with brands at least met their expectations.
Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021, by generation
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Uberall. (January 8, 2022). Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021, by generation [Graph]. In Statista. Retrieved January 06, 2025, from https://www.statista.com/statistics/1358855/customer-satisfaction-interactions-companies-united-states-europe-generation/
Uberall. "Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021, by generation." Chart. January 8, 2022. Statista. Accessed January 06, 2025. https://www.statista.com/statistics/1358855/customer-satisfaction-interactions-companies-united-states-europe-generation/
Uberall. (2022). Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021, by generation. Statista. Statista Inc.. Accessed: January 06, 2025. https://www.statista.com/statistics/1358855/customer-satisfaction-interactions-companies-united-states-europe-generation/
Uberall. "Customer Satisfaction with Interactions with Companies in The United States and Selected Countries in Western Europe as of September 2021, by Generation." Statista, Statista Inc., 8 Jan 2022, https://www.statista.com/statistics/1358855/customer-satisfaction-interactions-companies-united-states-europe-generation/
Uberall, Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021, by generation Statista, https://www.statista.com/statistics/1358855/customer-satisfaction-interactions-companies-united-states-europe-generation/ (last visited January 06, 2025)
Customer satisfaction with interactions with companies in the United States and selected countries in Western Europe as of September 2021, by generation [Graph], Uberall, January 8, 2022. [Online]. Available: https://www.statista.com/statistics/1358855/customer-satisfaction-interactions-companies-united-states-europe-generation/
