According to a survey conducted in September 2021 in France, Germany, the United Kingdom, and the United States, 63 percent of responding consumers said they were most likely to refer their friends and family to a brand or company when they are loyal to it. Another 41 percent of respondents stated that they would write a positive review when their customer expectations were exceeded.
Benefits of exceeding customer expectations in the United States and selected countries in Western Europe as of September 2021
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Uberall. (January 8, 2022). Benefits of exceeding customer expectations in the United States and selected countries in Western Europe as of September 2021 [Graph]. In Statista. Retrieved January 06, 2025, from https://www.statista.com/statistics/1358690/customer-loyalty-benefits/
Uberall. "Benefits of exceeding customer expectations in the United States and selected countries in Western Europe as of September 2021." Chart. January 8, 2022. Statista. Accessed January 06, 2025. https://www.statista.com/statistics/1358690/customer-loyalty-benefits/
Uberall. (2022). Benefits of exceeding customer expectations in the United States and selected countries in Western Europe as of September 2021. Statista. Statista Inc.. Accessed: January 06, 2025. https://www.statista.com/statistics/1358690/customer-loyalty-benefits/
Uberall. "Benefits of Exceeding Customer Expectations in The United States and Selected Countries in Western Europe as of September 2021." Statista, Statista Inc., 8 Jan 2022, https://www.statista.com/statistics/1358690/customer-loyalty-benefits/
Uberall, Benefits of exceeding customer expectations in the United States and selected countries in Western Europe as of September 2021 Statista, https://www.statista.com/statistics/1358690/customer-loyalty-benefits/ (last visited January 06, 2025)
Benefits of exceeding customer expectations in the United States and selected countries in Western Europe as of September 2021 [Graph], Uberall, January 8, 2022. [Online]. Available: https://www.statista.com/statistics/1358690/customer-loyalty-benefits/
