In 2022, 26 percent of respondents stated that their company was satisfied with their current Customer Relationship Management (CRM) software. However, nearly 50 percent of respondents were not content with their CRM tool.
Peruvian companies' level of satisfaction with their Customer Relationship Management (CRM) software in 2022
Characteristic
Share of respondents
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Directors, managers, strategists and other executives from the Commercial and Marketing sector
Supplementary notes
* Between August 16 and September 9, 2022, 101 responses were obtained from specialists from B2B, B2C and B2B2C companies. From September 9 to September 16, 2022, another 6 interviews were conducted with specialists in CRM and Digital Strategy.
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Neo Consulting. (December 12, 2022). Peruvian companies' level of satisfaction with their Customer Relationship Management (CRM) software in 2022 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1358155/peru-satisfaction-with-crm-software/
Neo Consulting. "Peruvian companies' level of satisfaction with their Customer Relationship Management (CRM) software in 2022." Chart. December 12, 2022. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1358155/peru-satisfaction-with-crm-software/
Neo Consulting. (2022). Peruvian companies' level of satisfaction with their Customer Relationship Management (CRM) software in 2022. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1358155/peru-satisfaction-with-crm-software/
Neo Consulting. "Peruvian Companies' Level of Satisfaction with Their Customer Relationship Management (Crm) Software in 2022." Statista, Statista Inc., 12 Dec 2022, https://www.statista.com/statistics/1358155/peru-satisfaction-with-crm-software/
Neo Consulting, Peruvian companies' level of satisfaction with their Customer Relationship Management (CRM) software in 2022 Statista, https://www.statista.com/statistics/1358155/peru-satisfaction-with-crm-software/ (last visited July 22, 2024)
Peruvian companies' level of satisfaction with their Customer Relationship Management (CRM) software in 2022 [Graph], Neo Consulting, December 12, 2022. [Online]. Available: https://www.statista.com/statistics/1358155/peru-satisfaction-with-crm-software/
