About 45 percent of grocery retailers in the U.S. and UK said they were not satisfied with the digital tools and customer experience they are providing. In contrast, only about one-third of general merchandise retailers were not satisfied with the status quo in these areas.
Satisfaction with their digital tools and customer experience among grocery retailers in the United States and the United Kingdom (UK) in 2022
Characteristic
Share of retailers
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PYMNTS. (October 17, 2022). Satisfaction with their digital tools and customer experience among grocery retailers in the United States and the United Kingdom (UK) in 2022 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1356713/grocery-retailers-satisfaction-with-digital-tools/
PYMNTS. "Satisfaction with their digital tools and customer experience among grocery retailers in the United States and the United Kingdom (UK) in 2022." Chart. October 17, 2022. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1356713/grocery-retailers-satisfaction-with-digital-tools/
PYMNTS. (2022). Satisfaction with their digital tools and customer experience among grocery retailers in the United States and the United Kingdom (UK) in 2022. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1356713/grocery-retailers-satisfaction-with-digital-tools/
PYMNTS. "Satisfaction with Their Digital Tools and Customer Experience among Grocery Retailers in The United States and The United Kingdom (Uk) in 2022." Statista, Statista Inc., 17 Oct 2022, https://www.statista.com/statistics/1356713/grocery-retailers-satisfaction-with-digital-tools/
PYMNTS, Satisfaction with their digital tools and customer experience among grocery retailers in the United States and the United Kingdom (UK) in 2022 Statista, https://www.statista.com/statistics/1356713/grocery-retailers-satisfaction-with-digital-tools/ (last visited August 25, 2024)
Satisfaction with their digital tools and customer experience among grocery retailers in the United States and the United Kingdom (UK) in 2022 [Graph], PYMNTS, October 17, 2022. [Online]. Available: https://www.statista.com/statistics/1356713/grocery-retailers-satisfaction-with-digital-tools/