Impact of self-service kiosks on consumer royalty in the U.S. and the UK 2022

Published by
Tugba Sabanoglu,
Jan 16, 2023
According to the findings of a survey conducted in June 2022, just over 60 percent of grocery retailers in the United States and the United Kingdom believed that their customers would switch merchants if they did not offer their customers self-service kiosks.

Share of U.S. and UK retailers that think consumers would switch merchants if they did not offer self-service kiosks as of 2022, by retailer type

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Release date

October 2022

Region

United Kingdom, United States

Survey time period

June 1 to June 21, 2022

Number of respondents

300*

Supplementary notes

* Survey sample includes 151 retailers in the United States and 149 retailers in the United Kingdom with at least 50 store locations representing the general retail, grocery retail, pharmacy and convenience retail and new or used automobile sales segments. The merchants in the U.S. had at least 1 billion U.S. dollars in annual revenues and those in the UK had at least 100 million British pounds (127 million U.S. dollars)

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