Share of e-commerce orders with chargebacks 2022, by business size

Published by
Koen van Gelder,
Oct 9, 2023
In the case of fraudulent e-commerce transactions, large enterprises and mid-market players generally register higher e-commerce chargeback rates than small businesses. According to a survey of online merchants globally, 2.8 percent of online orders resulted in chargebacks among mid-market companies, while this percentage stood at 2.4 percent for small and midsize businesses.

Share of online orders leading to chargebacks among e-commerce merchants worldwide in 2022, by business size

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Source

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Release date

May 2023

Region

Worldwide

Survey time period

November and December 2022

Number of respondents

1,072 merchants*

Supplementary notes

* Involved in eCommerce fraud and payment management.
The study included retailers in North America (41 percent), Europe (25 percent), Asia-Pacific (17 percent), and Latin America (16 percent).

The source breaks down the size of online businesses as follows:
- SMB (50,000 to 5 million U.S. dollars)
- Mid-Market (5 million to 50 million U.S. dollars)
- Enterprise (50 million U.S. dollars or more)

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