International orders are generally more prone to being rejected online, compared to domestic purchases. According to a global survey of e-commerce merchants, online rejection rates were highest among enterprise players while dealing with international orders, at 5.8 percent. Small and medium-sized businesses registered lower rejection rates than larger e-commerce companies for both kinds of orders.
Rejection rate of online orders from e-commerce merchants worldwide in 2022, by business size and market type
* Involved in eCommerce fraud and payment management.
The study included retailers in North America (41 percent), Europe (25 percent), Asia-Pacific (17 percent), and Latin America (17 percent).
The source breaks down the size of online businesses as follows:
- SMB (50,000 to 5 million U.S. dollars)
- Mid-Market (5 million to 50 million U.S. dollars)
- Enterprise (50 million U.S. dollars or more)
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CyberSource. (May 19, 2023). Rejection rate of online orders from e-commerce merchants worldwide in 2022, by business size and market type [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/
CyberSource. "Rejection rate of online orders from e-commerce merchants worldwide in 2022, by business size and market type." Chart. May 19, 2023. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/
CyberSource. (2023). Rejection rate of online orders from e-commerce merchants worldwide in 2022, by business size and market type. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/
CyberSource. "Rejection Rate of Online Orders from E-commerce Merchants Worldwide in 2022, by Business Size and Market Type." Statista, Statista Inc., 19 May 2023, https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/
CyberSource, Rejection rate of online orders from e-commerce merchants worldwide in 2022, by business size and market type Statista, https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/ (last visited December 21, 2024)
Rejection rate of online orders from e-commerce merchants worldwide in 2022, by business size and market type [Graph], CyberSource, May 19, 2023. [Online]. Available: https://www.statista.com/statistics/1350619/online-order-rejection-rate-business-size/
