Spain was the country with the highest return rate of online retail purchases in 2023 according to aggregate data of the Mastercard Economic Institute. In 2023, Spaniards returned a quarter of e-commerce retail purchases, while Germans returned over 20 percent, more than doubling their return rate from 2019.
Return rate of online retail shopping in selected countries in 2019 and 2023
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Return rate of online retail shopping in selected countries in 2019 and 2023
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Mastercard Economics Institute. (January 22, 2025). Return rate of online retail shopping in selected countries in 2019 and 2023 [Graph]. In Statista. Retrieved April 25, 2025, from https://www.statista.com/statistics/1549920/e-commerce-return-rates-in-selected-countries/
Mastercard Economics Institute. "Return rate of online retail shopping in selected countries in 2019 and 2023." Chart. January 22, 2025. Statista. Accessed April 25, 2025. https://www.statista.com/statistics/1549920/e-commerce-return-rates-in-selected-countries/
Mastercard Economics Institute. (2025). Return rate of online retail shopping in selected countries in 2019 and 2023. Statista. Statista Inc.. Accessed: April 25, 2025. https://www.statista.com/statistics/1549920/e-commerce-return-rates-in-selected-countries/
Mastercard Economics Institute. "Return Rate of Online Retail Shopping in Selected Countries in 2019 and 2023." Statista, Statista Inc., 22 Jan 2025, https://www.statista.com/statistics/1549920/e-commerce-return-rates-in-selected-countries/
Mastercard Economics Institute, Return rate of online retail shopping in selected countries in 2019 and 2023 Statista, https://www.statista.com/statistics/1549920/e-commerce-return-rates-in-selected-countries/ (last visited April 25, 2025)
Return rate of online retail shopping in selected countries in 2019 and 2023 [Graph], Mastercard Economics Institute, January 22, 2025. [Online]. Available: https://www.statista.com/statistics/1549920/e-commerce-return-rates-in-selected-countries/
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