According to a survey of users conducted in January 2022 in four leading global markets (Australia, Germany, the United Kingdom, and the United States), 76 percent of respondents owning between seven to eight devices on average and are highly tech-savvy highly valued the convenience benefits of using a super app. In comparison, 66 percent of users who were identified as Mainstream-tech consumers valued the convenience benefits of a super app, while 62 percent of respondents in the same group valued security benefits.
Most valued aspects of super apps for global consumers January 2022, by technology engagement profile
survey conducted among consumers in four leading global markets: Australia, Germany, the United Kingdom, and United States; respondents interested in having a single online app or website
Supplementary notes
*Total respondents
The source identified three different consumers personas, based on the number of devices owned and the level of technology engagement:
Basic-tech consumers "primarily use computers or smartphones and exhibit low overall ownership of devices, possessing one or two devices on average. They represent 28% of respondents or an estimated 107 million consumers. This persona is composed mainly of baby boomers and seniors (41%) and low-income consumers (48%)."
Mainstream-tech consumers "use computers, smartphones, tablets, smart TVs and gaming consoles and own four devices on average. This persona represents 60% of respondents or an estimated 234 million consumers and is dominated by baby boomers and seniors (36%), Generation X consumers (27%), and millennials (27%). Its members are evenly distributed by income."
Integrated-tech consumers "have all the devices used by mainstream-tech users but also incorporate smart home and activity-tracking devices into their ecosystems. They own seven to eight devices on average and represent 12% of respondents or an estimated 48 million consumers. They are mainly millennials (42%) and high-income consumers (50%)."
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PYMNTS. (July 14, 2022). Most valued aspects of super apps for global consumers January 2022, by technology engagement profile [Graph]. In Statista. Retrieved November 03, 2024, from https://www.statista.com/statistics/1345528/super-apps-top-aspects-global-by-device-persona/
PYMNTS. "Most valued aspects of super apps for global consumers January 2022, by technology engagement profile." Chart. July 14, 2022. Statista. Accessed November 03, 2024. https://www.statista.com/statistics/1345528/super-apps-top-aspects-global-by-device-persona/
PYMNTS. (2022). Most valued aspects of super apps for global consumers January 2022, by technology engagement profile. Statista. Statista Inc.. Accessed: November 03, 2024. https://www.statista.com/statistics/1345528/super-apps-top-aspects-global-by-device-persona/
PYMNTS. "Most Valued Aspects of Super Apps for Global Consumers January 2022, by Technology Engagement Profile." Statista, Statista Inc., 14 Jul 2022, https://www.statista.com/statistics/1345528/super-apps-top-aspects-global-by-device-persona/
PYMNTS, Most valued aspects of super apps for global consumers January 2022, by technology engagement profile Statista, https://www.statista.com/statistics/1345528/super-apps-top-aspects-global-by-device-persona/ (last visited November 03, 2024)
Most valued aspects of super apps for global consumers January 2022, by technology engagement profile [Graph], PYMNTS, July 14, 2022. [Online]. Available: https://www.statista.com/statistics/1345528/super-apps-top-aspects-global-by-device-persona/