Super apps: most valued aspects for global consumers 2022, by device persona

Most valued aspects of super apps for global consumers January 2022, by technology engagement profile

CharacteristicIntegrated-techMainstream-techBasic-tech
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Statistic: Most valued aspects of super apps for global consumers January 2022, by technology engagement profile
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PYMNTS

Release date

July 2022

Region

Worldwide

Survey time period

January 11 to 31, 2022

Number of respondents

9,904*

Special properties

survey conducted among consumers in four leading global markets: Australia, Germany, the United Kingdom, and United States; respondents interested in having a single online app or website

Supplementary notes

*Total respondents

The source identified three different consumers personas, based on the number of devices owned and the level of technology engagement:

Basic-tech consumers "primarily use computers or smartphones and exhibit low overall ownership of devices, possessing one or two devices on average. They represent 28% of respondents or an estimated 107 million consumers. This persona is composed mainly of baby boomers and seniors (41%) and low-income consumers (48%)."

Mainstream-tech consumers "use computers, smartphones, tablets, smart TVs and gaming consoles and own four devices on average. This persona represents 60% of respondents or an estimated 234 million consumers and is dominated by baby boomers and seniors (36%), Generation X consumers (27%), and millennials (27%). Its members are evenly distributed by income."

Integrated-tech consumers "have all the devices used by mainstream-tech users but also incorporate smart home and activity-tracking devices into their ecosystems. They own seven to eight devices on average and represent 12% of respondents or an estimated 48 million consumers. They are mainly millennials (42%) and high-income consumers (50%)."

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