According to a survey conducted in South Korea in early 2022, around 45 percent of respondents stated that they had tried Coupang Eats' "one order, one delivery" system. First launched in 2019, this single-order delivery system works on the concept of having a delivery worker pick up and deliver a single order at a time, rather than picking up multiple orders and delivering them one at a time to multiple addresses over the course of a single trip. This service gained popularity during the coronavirus (COVID-19) pandemic due to limited contact and fast delivery times, however around 65 percent of people who had used the service stated that they used it less frequently than traditional food delivery services, due to its limited geographical availability and its higher delivery fees.
Share of food delivery app users who have used Coupang Eats' "one order, one delivery" system in South Korea as of February 2022
among people who used food delivery apps between August 2021 and February 2022
Method of interview
Online survey
Supplementary notes
Coupang Eats' "one order, one delivery" service has delivery drivers pick up and deliver only one order at a time, rather than delivering several orders to several different addresses on the same trip.
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Hankook Research. (March 30, 2022). Share of food delivery app users who have used Coupang Eats' "one order, one delivery" system in South Korea as of February 2022 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1340234/south-korea-single-order-delivery-service-use-experience/
Hankook Research. "Share of food delivery app users who have used Coupang Eats' "one order, one delivery" system in South Korea as of February 2022." Chart. March 30, 2022. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1340234/south-korea-single-order-delivery-service-use-experience/
Hankook Research. (2022). Share of food delivery app users who have used Coupang Eats' "one order, one delivery" system in South Korea as of February 2022. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1340234/south-korea-single-order-delivery-service-use-experience/
Hankook Research. "Share of Food Delivery App Users Who Have Used Coupang Eats' "One Order, One Delivery" System in South Korea as of February 2022." Statista, Statista Inc., 30 Mar 2022, https://www.statista.com/statistics/1340234/south-korea-single-order-delivery-service-use-experience/
Hankook Research, Share of food delivery app users who have used Coupang Eats' "one order, one delivery" system in South Korea as of February 2022 Statista, https://www.statista.com/statistics/1340234/south-korea-single-order-delivery-service-use-experience/ (last visited November 23, 2024)
Share of food delivery app users who have used Coupang Eats' "one order, one delivery" system in South Korea as of February 2022 [Graph], Hankook Research, March 30, 2022. [Online]. Available: https://www.statista.com/statistics/1340234/south-korea-single-order-delivery-service-use-experience/
