According to the Singapore Customer Satisfaction Index in 2022, the highest satisfaction score among banks was from DBS/POSB Bank, with a score of 75.9 This was followed by Citibank during the same year, with a score of 75.1.
Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022
To qualify as a bank respondent, they must have an active CASA in their own name in which they carry out most of their monthly transactions, and have interacted with at least one of the touch-points in the last 3 months.
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Singapore Management University. (April 11, 2023). Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022 [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/1339437/singapore-banks-customer-satisfaction/
Singapore Management University. "Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022." Chart. April 11, 2023. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/1339437/singapore-banks-customer-satisfaction/
Singapore Management University. (2023). Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022. Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/1339437/singapore-banks-customer-satisfaction/
Singapore Management University. "Banks Customer Satisfaction Rating in Singapore as of The 4th Quarter of 2022." Statista, Statista Inc., 11 Apr 2023, https://www.statista.com/statistics/1339437/singapore-banks-customer-satisfaction/
Singapore Management University, Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022 Statista, https://www.statista.com/statistics/1339437/singapore-banks-customer-satisfaction/ (last visited December 19, 2024)
Banks customer satisfaction rating in Singapore as of the 4th quarter of 2022 [Graph], Singapore Management University, April 11, 2023. [Online]. Available: https://www.statista.com/statistics/1339437/singapore-banks-customer-satisfaction/
