According to the customer satisfaction index of Singapore in 2022, the highest satisfaction ratings among the various bank channels were for personal bankers and mobile apps, with a rating of 8.52 and 8.08 out of 10, respectively. The lower scores were for branches and contact centers.
Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel
Characteristic
Satisfaction rating from 1 to 10
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Singapore Management University. (April 11, 2023). Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/
Singapore Management University. "Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel." Chart. April 11, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/
Singapore Management University. (2023). Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/
Singapore Management University. "Banks Customer Satisfaction Rating in Singapore as of The 4th Quarter 2022, by Channel." Statista, Statista Inc., 11 Apr 2023, https://www.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/
Singapore Management University, Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel Statista, https://www.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/ (last visited July 22, 2024)
Banks customer satisfaction rating in Singapore as of the 4th quarter 2022, by channel [Graph], Singapore Management University, April 11, 2023. [Online]. Available: https://www.statista.com/statistics/1339429/singapore-banks-customer-satisfaction-by-channel/
