During a 2022 survey carried out in the United States, 62 percent of responding Generation Z consumers stated that they reached out to brands online to ask for assistance or information; 25 percent said they contacted brands over the internet "for fun."
Reasons Generation Z consumers communicated with brands online in the United States as of June 2022
Original question: "For what reason do you communicate with brands online?" The survey was carried out among 1,059 Generation Z, millennial, Generation X, as well as the baby boomer respondents. The source did not provide a separate number of respondents for each of the generations. The source does not provide information on the type of survey used or on the exact age of the responding consumers.
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Latana. (September 27, 2022). Reasons Generation Z consumers communicated with brands online in the United States as of June 2022 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1338674/reasons-gen-z-communicate-brands-online-usa/
Latana. "Reasons Generation Z consumers communicated with brands online in the United States as of June 2022." Chart. September 27, 2022. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1338674/reasons-gen-z-communicate-brands-online-usa/
Latana. (2022). Reasons Generation Z consumers communicated with brands online in the United States as of June 2022. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1338674/reasons-gen-z-communicate-brands-online-usa/
Latana. "Reasons Generation Z Consumers Communicated with Brands Online in The United States as of June 2022." Statista, Statista Inc., 27 Sep 2022, https://www.statista.com/statistics/1338674/reasons-gen-z-communicate-brands-online-usa/
Latana, Reasons Generation Z consumers communicated with brands online in the United States as of June 2022 Statista, https://www.statista.com/statistics/1338674/reasons-gen-z-communicate-brands-online-usa/ (last visited November 23, 2024)
Reasons Generation Z consumers communicated with brands online in the United States as of June 2022 [Graph], Latana, September 27, 2022. [Online]. Available: https://www.statista.com/statistics/1338674/reasons-gen-z-communicate-brands-online-usa/
