During a 2022 survey carried out in the United States, 86 percent of responding consumers stated that it was important or very important to them that they could contact a real person when communicating with a business. Only four percent said it was not important or not at all important.
Level of importance of human customer service to consumers in the United States as of June 2022
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Share of respondents
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Original question: "How important is it to you that you can contact a real person when communicating with a business?" The source does not provide information on the type of survey used or on the exact age of the responding consumers.
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Latana. (September 27, 2022). Level of importance of human customer service to consumers in the United States as of June 2022 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/
Latana. "Level of importance of human customer service to consumers in the United States as of June 2022." Chart. September 27, 2022. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/
Latana. (2022). Level of importance of human customer service to consumers in the United States as of June 2022. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/
Latana. "Level of Importance of Human Customer Service to Consumers in The United States as of June 2022." Statista, Statista Inc., 27 Sep 2022, https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/
Latana, Level of importance of human customer service to consumers in the United States as of June 2022 Statista, https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/ (last visited July 22, 2024)
Level of importance of human customer service to consumers in the United States as of June 2022 [Graph], Latana, September 27, 2022. [Online]. Available: https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/