During a 2022 survey carried out in the United States, 86 percent of responding consumers stated that it was important or very important to them that they could contact a real person when communicating with a business. Only four percent said it was not important or not at all important.
Level of importance of human customer service to consumers in the United States as of June 2022
Original question: "How important is it to you that you can contact a real person when communicating with a business?" The source does not provide information on the type of survey used or on the exact age of the responding consumers.
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Latana. (September 27, 2022). Level of importance of human customer service to consumers in the United States as of June 2022 [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/
Latana. "Level of importance of human customer service to consumers in the United States as of June 2022." Chart. September 27, 2022. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/
Latana. (2022). Level of importance of human customer service to consumers in the United States as of June 2022. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/
Latana. "Level of Importance of Human Customer Service to Consumers in The United States as of June 2022." Statista, Statista Inc., 27 Sep 2022, https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/
Latana, Level of importance of human customer service to consumers in the United States as of June 2022 Statista, https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/ (last visited December 18, 2024)
Level of importance of human customer service to consumers in the United States as of June 2022 [Graph], Latana, September 27, 2022. [Online]. Available: https://www.statista.com/statistics/1338582/importance-human-customer-service-usa/
