During a 2022 survey carried out among Generation Z consumers from the United States, 37 percent stated they were prepared to wait three days for a response from a brand they have contacted; four percent would find it acceptable to wait up to two weeks.
Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022
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Original question: "How long would you be prepared to wait for a response from a brand that you have contacted?" The survey was carried out among 1,059 Generation Z, millennial, Generation X, as well as the baby boomer respondents. The source did not provide a separate number of respondents for each of the generations. The source does not provide information on the type of survey used or on the exact age of the responding consumers.
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Latana. (September 27, 2022). Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022 [Graph]. In Statista. Retrieved September 08, 2024, from https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/
Latana. "Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022." Chart. September 27, 2022. Statista. Accessed September 08, 2024. https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/
Latana. (2022). Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022. Statista. Statista Inc.. Accessed: September 08, 2024. https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/
Latana. "Acceptable Response Time for Customer Service According to Generation Z Consumers in The United States as of June 2022." Statista, Statista Inc., 27 Sep 2022, https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/
Latana, Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022 Statista, https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/ (last visited September 08, 2024)
Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022 [Graph], Latana, September 27, 2022. [Online]. Available: https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/