During a 2022 survey carried out among Generation Z consumers from the United States, 37 percent stated they were prepared to wait three days for a response from a brand they have contacted; four percent would find it acceptable to wait up to two weeks.
Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022
Original question: "How long would you be prepared to wait for a response from a brand that you have contacted?" The survey was carried out among 1,059 Generation Z, millennial, Generation X, as well as the baby boomer respondents. The source did not provide a separate number of respondents for each of the generations. The source does not provide information on the type of survey used or on the exact age of the responding consumers.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Latana. (September 27, 2022). Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/
Latana. "Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022." Chart. September 27, 2022. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/
Latana. (2022). Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/
Latana. "Acceptable Response Time for Customer Service According to Generation Z Consumers in The United States as of June 2022." Statista, Statista Inc., 27 Sep 2022, https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/
Latana, Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022 Statista, https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/ (last visited November 21, 2024)
Acceptable response time for customer service according to Generation Z consumers in the United States as of June 2022 [Graph], Latana, September 27, 2022. [Online]. Available: https://www.statista.com/statistics/1338407/gen-z-customer-service-response-time-usa/
