In a July 2022 affordability survey, around 13 percent of respondents in the United Kingdom (UK) indicated that they were making changes to their communication services, while 14 percent said that they were reducing their spending elsewhere so that they can continue to afford these services. This was the first time since the beginning of the study in 2020 that reducing spending elsewhere received the highest response rate, along with the highest number of UK respondents in general, almost one-third, who indicated that they are struggling to pay for their communication services including phones, broadband, television, and streaming services.
Types of affordability issues with communications services in the United Kingdom (UK) from 2020 to 2022
Characteristic
Made changes to a service
Reduced spend elsewhere
Cancelled a service
Missed a payment
Made changes to payment method
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Ofcom. (September 29, 2022). Types of affordability issues with communications services in the United Kingdom (UK) from 2020 to 2022 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1337063/types-of-affordability-issues-with-communications-services-uk/
Ofcom. "Types of affordability issues with communications services in the United Kingdom (UK) from 2020 to 2022." Chart. September 29, 2022. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1337063/types-of-affordability-issues-with-communications-services-uk/
Ofcom. (2022). Types of affordability issues with communications services in the United Kingdom (UK) from 2020 to 2022. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1337063/types-of-affordability-issues-with-communications-services-uk/
Ofcom. "Types of Affordability Issues with Communications Services in The United Kingdom (Uk) from 2020 to 2022." Statista, Statista Inc., 29 Sep 2022, https://www.statista.com/statistics/1337063/types-of-affordability-issues-with-communications-services-uk/
Ofcom, Types of affordability issues with communications services in the United Kingdom (UK) from 2020 to 2022 Statista, https://www.statista.com/statistics/1337063/types-of-affordability-issues-with-communications-services-uk/ (last visited August 24, 2024)
Types of affordability issues with communications services in the United Kingdom (UK) from 2020 to 2022 [Graph], Ofcom, September 29, 2022. [Online]. Available: https://www.statista.com/statistics/1337063/types-of-affordability-issues-with-communications-services-uk/