Russia: attitude toward retail innovations 2022

Published by Statista Research Department, Oct 27, 2023
In the first six months of 2022, nearly seven out of ten surveyed Russians wanted to have a real contact person who would help customers process their requests. Slightly over 60 percent of the survey participants responded that they would hang up if there was a phone call from a robot.

Consumer attitude toward retail innovations in Russia in 1st half 2022

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Release date

September 2022

Region

Russia

Survey time period

H1 2022

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

The survey was conducted in cities with the population over 100,000 residents.
The source does not specify the number of respondents.

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