Time required to trust AI to deliver good customer experience APAC 2022, by country

Published by Leander von Kameke, Jan 3, 2023
In a 2022 survey conducted among consumers in the Asia-Pacific region, 27 percent of the respondents in India already trusted AI to deliver good customer experience. In comparison, 40 percent of the respondents in New Zealand indicated they would never trust AI to deliver good customer experience the way they trust humans.

Time required to trust AI to deliver good customer experience in the Asia-Pacific region in 2022, by country or region

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Release date

April 2022

Region

Asia, APAC

Survey time period

2022

Number of respondents

4,004 consumers

Special properties

from Australia, New Zealand, India, and Southeast Asia

Supplementary notes

Number of respondents in:
Australia - 1,004;
New Zealand - 1,000;
India - 1,002;
and Southeast Asia - 998.

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