During a 2021 survey carried out worldwide among representatives of businesses from the C-suite, marketing, merchandising, CX, product, and IT, 23 percent of respondents described their organization's personalization success stories as "inspiring" and another 35 percent as "quantitative." The remaining 42 percent called them either "anecdotal" or simply "non-existent."
Level of success of customer experience personalization among businesses worldwide as of November 2021
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Share of respondents
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Dynamic Yield. (November 23, 2021). Level of success of customer experience personalization among businesses worldwide as of November 2021 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1333121/success-personalization/
Dynamic Yield. "Level of success of customer experience personalization among businesses worldwide as of November 2021." Chart. November 23, 2021. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1333121/success-personalization/
Dynamic Yield. (2021). Level of success of customer experience personalization among businesses worldwide as of November 2021. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1333121/success-personalization/
Dynamic Yield. "Level of Success of Customer Experience Personalization among Businesses Worldwide as of November 2021." Statista, Statista Inc., 23 Nov 2021, https://www.statista.com/statistics/1333121/success-personalization/
Dynamic Yield, Level of success of customer experience personalization among businesses worldwide as of November 2021 Statista, https://www.statista.com/statistics/1333121/success-personalization/ (last visited August 24, 2024)
Level of success of customer experience personalization among businesses worldwide as of November 2021 [Graph], Dynamic Yield, November 23, 2021. [Online]. Available: https://www.statista.com/statistics/1333121/success-personalization/