Based on a survey of consumers with ad-supported streaming service subscriptions, U.S respondents were consistently more satisfied with ad-free than ad-supported versions of streaming services as of May 2022, regardless of the service. HBO Max had the highest level of customer satisfaction among the selected services, with over 90 percent of subscribers being satisfied with both the ad-free and ad-funded option.
Share of consumers who were satisfied with selected hybrid video-on-demand (HVOD) services in the United States as of May 2022, by tier type
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Share of consumers who were satisfied with selected hybrid video-on-demand (HVOD) services in the United States as of May 2022, by tier type
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Expert(s) (Matthew Keys). (August 17, 2022). Share of consumers who were satisfied with selected hybrid video-on-demand (HVOD) services in the United States as of May 2022, by tier type [Graph]. In Statista. Retrieved May 15, 2025, from https://www.statista.com/statistics/1332077/ad-free-versus-ad-supported-streaming-customer-satisfaction-us/
Expert(s) (Matthew Keys). "Share of consumers who were satisfied with selected hybrid video-on-demand (HVOD) services in the United States as of May 2022, by tier type." Chart. August 17, 2022. Statista. Accessed May 15, 2025. https://www.statista.com/statistics/1332077/ad-free-versus-ad-supported-streaming-customer-satisfaction-us/
Expert(s) (Matthew Keys). (2022). Share of consumers who were satisfied with selected hybrid video-on-demand (HVOD) services in the United States as of May 2022, by tier type. Statista. Statista Inc.. Accessed: May 15, 2025. https://www.statista.com/statistics/1332077/ad-free-versus-ad-supported-streaming-customer-satisfaction-us/
Expert(s) (Matthew Keys). "Share of Consumers Who Were Satisfied with Selected Hybrid Video-on-demand (Hvod) Services in The United States as of May 2022, by Tier Type." Statista, Statista Inc., 17 Aug 2022, https://www.statista.com/statistics/1332077/ad-free-versus-ad-supported-streaming-customer-satisfaction-us/
Expert(s) (Matthew Keys), Share of consumers who were satisfied with selected hybrid video-on-demand (HVOD) services in the United States as of May 2022, by tier type Statista, https://www.statista.com/statistics/1332077/ad-free-versus-ad-supported-streaming-customer-satisfaction-us/ (last visited May 15, 2025)
Share of consumers who were satisfied with selected hybrid video-on-demand (HVOD) services in the United States as of May 2022, by tier type [Graph], Expert(s) (Matthew Keys), August 17, 2022. [Online]. Available: https://www.statista.com/statistics/1332077/ad-free-versus-ad-supported-streaming-customer-satisfaction-us/
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