According to the American Customer Satisfaction Index, U.S. streaming consumers were most satisfied with the video streaming app Amazon Prime Video in 2024, with a satisfaction index level that increased by three percent from the previous year. Crackle was the service that exhibited the greatest increase in customer satisfaction between 2023 and 2024.
June 2024
United States
2023, 2024
25,468 respondents
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
Customers are asked to evaluate their recent experiences with the largest companies in terms of market share, plus an aggregate category
consisting of “all other”—and thus smaller—companies in those industries
* For commercial use only
Basic Account
Starter Account
The statistic on this page is a Premium Statistic and is included in this account.
Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
Overview
Subscription video-on-demand
Ad-supported video streaming
Transactional video-on-demand
Hybrid video streaming
Virtual multichannel video programming distributors
Consumer behavior
Content
* For commercial use only
Basic Account
Starter Account
The statistic on this page is a Premium Statistic and is included in this account.
Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
