Reasons for missing buy now, pay later (BNPL) payments in the UK 2021

Published by
Fernando de Querol Cumbrera,
Aug 9, 2023
In August 2021, almost a third of buy now, pay later (BNPL) users in the United Kingdom have missed their payments at least once. Half of those were late for their payments more than once. However, not all respondents failed to pay off their debts because they could not afford it or ran out of funds. Most respondents in the U.S. were using BNPL services out of necessity in 2022.

Share of buy now, pay later (BNPL) users who have missed payments in the United Kingdom (UK) in July 2021

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Source

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Release date

October 2021

Region

United Kingdom

Survey time period

July 2021

Number of respondents

606 respondents

Special properties

UK consumers who shopped online in the last year

Supplementary notes

Missing percentage points to 100 percent are probably due to rounding.

The questions were phrased by the source as follows: “How many times have you missed a [X] payment in the last 12 months?" and “What were your reasons for missing a payment?”

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Penetration

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Biggest brands

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Personal debt and Buy Now, Pay Later (BNPL)Personal debt in the U.S.Consumer lending in the UKPersonal debt in JapanDigital lending industry in India
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