In 2022, DBS PayLah! was the e-payment app with the highest customer satisfaction index in Singapore, with a score of 80.9 out of 100. In comparison, the super app Grab's mobile wallet score reached 75.2. Other digital payment apps such as Samsung Pay, Google Pay, ApplePay and Singtel Dash scored 73.8 on the satisfaction index.
Customer satisfaction index of e-payments apps in Singapore in 2022
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Singapore Management University. (April 11, 2023). Customer satisfaction index of e-payments apps in Singapore in 2022 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1326996/singapore-e-payments-apps-satisfaction-index/
Singapore Management University. "Customer satisfaction index of e-payments apps in Singapore in 2022." Chart. April 11, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1326996/singapore-e-payments-apps-satisfaction-index/
Singapore Management University. (2023). Customer satisfaction index of e-payments apps in Singapore in 2022. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1326996/singapore-e-payments-apps-satisfaction-index/
Singapore Management University. "Customer Satisfaction Index of E-payments Apps in Singapore in 2022." Statista, Statista Inc., 11 Apr 2023, https://www.statista.com/statistics/1326996/singapore-e-payments-apps-satisfaction-index/
Singapore Management University, Customer satisfaction index of e-payments apps in Singapore in 2022 Statista, https://www.statista.com/statistics/1326996/singapore-e-payments-apps-satisfaction-index/ (last visited December 22, 2024)
Customer satisfaction index of e-payments apps in Singapore in 2022 [Graph], Singapore Management University, April 11, 2023. [Online]. Available: https://www.statista.com/statistics/1326996/singapore-e-payments-apps-satisfaction-index/
