The market size of artificial intelligence (AI) services provided by call center businesses in Japan stood at approximately 4.1 billion Japanese yen in fiscal year 2021. It was projected to increase steadily in the coming years and to reach a value of 7.7 billion yen by fiscal year 2025. The source pointed out that the growing demand for automated operations and the support of contactless channels were factors underlying this projection.
Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2019 to 2021 with a forecast until 2025
(in billion Japanese yen)
fiscal year 2019 to 2021; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year
Special properties
based on sales at businesses
Supplementary notes
*Prospect.
**Forecast.
AI services provided by call center businesses in this research refer to services that enable businesses to interact with customers with text or voice by utilizing AI technology. The market size includes the sales of AI chatbots provided for call centers at user companies by call center businesses, as well as the sales of operation tasks for tuning, etc. after implementing the services.
100 Japanese yen equal 0.74 U.S. dollars or 0.70 euros as of December 2022.
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Yano Research. (April 8, 2022). Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2019 to 2021 with a forecast until 2025 (in billion Japanese yen) [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1324829/japan-ai-services-by-call-centers-market-size/
Yano Research. "Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2019 to 2021 with a forecast until 2025 (in billion Japanese yen)." Chart. April 8, 2022. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1324829/japan-ai-services-by-call-centers-market-size/
Yano Research. (2022). Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2019 to 2021 with a forecast until 2025 (in billion Japanese yen). Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1324829/japan-ai-services-by-call-centers-market-size/
Yano Research. "Sales Value of Artificial Intelligence (Ai) Services Provided by Call Center Businesses in Japan from Fiscal Year 2019 to 2021 with a Forecast until 2025 (in Billion Japanese Yen)." Statista, Statista Inc., 8 Apr 2022, https://www.statista.com/statistics/1324829/japan-ai-services-by-call-centers-market-size/
Yano Research, Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2019 to 2021 with a forecast until 2025 (in billion Japanese yen) Statista, https://www.statista.com/statistics/1324829/japan-ai-services-by-call-centers-market-size/ (last visited December 22, 2024)
Sales value of artificial intelligence (AI) services provided by call center businesses in Japan from fiscal year 2019 to 2021 with a forecast until 2025 (in billion Japanese yen) [Graph], Yano Research, April 8, 2022. [Online]. Available: https://www.statista.com/statistics/1324829/japan-ai-services-by-call-centers-market-size/
