Leading reasons for stop making online purchases in Hong Kong 2022

Published by
Yihan Ma,
Dec 20, 2024
According to a survey on online shopping behavior in Hong Kong conducted by Rakuten Insight in June 2022, about 68 percent of respondents said they would stop using online shopping because they preferred to inspect the products in the physical stores. Meanwhile, around 16 percent of the respondents who discontinued online shopping said it was because of their negative experience.

Leading reasons for discontinuing to shop online in Hong Kong as of June 2022

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Release date

July 2022

Region

Hong Kong

Survey time period

June 12 to 30, 2022

Number of respondents

1,974 respondents

Age group

16 years and older

Special properties

up to two answers allowed

Method of interview

Online survey

Supplementary notes

Original survey question:
Why would you stop shopping online? (up to two answers are allowed)

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