During a May 2022 survey, 94 percent of responding customers stated that a positive customer service experience made them more likely to purchase again. Moreover, 82 percent of customers would recommend a company based solely on excellent customer service.
Consumer attitudes and behaviors based on their customer service experience worldwide as of May 2022
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eMarketer. (May 26, 2022). Consumer attitudes and behaviors based on their customer service experience worldwide as of May 2022 [Graph]. In Statista. Retrieved November 24, 2024, from https://www.statista.com/statistics/1323488/consumer-behavior-customer-service-worldwide/?via=beehiivchinese
eMarketer. "Consumer attitudes and behaviors based on their customer service experience worldwide as of May 2022." Chart. May 26, 2022. Statista. Accessed November 24, 2024. https://www.statista.com/statistics/1323488/consumer-behavior-customer-service-worldwide/?via=beehiivchinese
eMarketer. (2022). Consumer attitudes and behaviors based on their customer service experience worldwide as of May 2022. Statista. Statista Inc.. Accessed: November 24, 2024. https://www.statista.com/statistics/1323488/consumer-behavior-customer-service-worldwide/?via=beehiivchinese
eMarketer. "Consumer Attitudes and Behaviors Based on Their Customer Service Experience Worldwide as of May 2022." Statista, Statista Inc., 26 May 2022, https://www.statista.com/statistics/1323488/consumer-behavior-customer-service-worldwide/?via=beehiivchinese
eMarketer, Consumer attitudes and behaviors based on their customer service experience worldwide as of May 2022 Statista, https://www.statista.com/statistics/1323488/consumer-behavior-customer-service-worldwide/?via=beehiivchinese (last visited November 24, 2024)
Consumer attitudes and behaviors based on their customer service experience worldwide as of May 2022 [Graph], eMarketer, May 26, 2022. [Online]. Available: https://www.statista.com/statistics/1323488/consumer-behavior-customer-service-worldwide/?via=beehiivchinese
