Main reasons for U.S. consumers to abandon shopping cart 2022

Published by Statista Research Department, Dec 7, 2024
A February 2022 survey revealed that the leading reason for online shoppers from the United States to abandon their shopping carts was due to unexpected shipping costs, with 36 percent of surveyed respondents citing this issue. Additionally, the lack of coupon or promo codes not working was the second-most common reason, with 26 percent.

Leading reasons for consumers to abandon their online shopping carts in the United States as of February 2022

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Source

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Release date

March 2022

Region

United States

Survey time period

February 2022

Number of respondents

2,939 respondents

Age group

18 years and older

Supplementary notes

To the question: "You indicated that you have abandoned an online purchase during the checkout purchase. What were your reasons for doing this?"

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